Best Practices for Grievance Handling
At Alpha Orange Sdn Bhd, we take your concerns seriously and are committed to addressing them promptly and effectively. Here are some best practices we follow in our grievance handling process:
- 🔍 We strive to investigate all grievances thoroughly and impartially.
- ⚖️ Our grievance handling process is fair, transparent, and consistent.
- 🕰️ We aim to respond to and resolve grievances in a timely manner.
- 🤝 We maintain open communication with the concerned parties throughout the process.
- 🔐 We ensure the confidentiality of all grievances and the privacy of the individuals involved.